Refund & Cancellation Policy

Last updated 20 July 2026

1. What you're buying

The Smart Pass is a one-time licence to trip2kr's software for a single trip to Korea: trip-planning tools, day-by-day route optimization, saved itineraries, and offline access. It is software only — it does not include admissions, tickets, transport, accommodation, or any service performed by a person. Payments are processed by Lemon Squeezy, our Merchant of Record; Lemon Squeezy's name appears on your card statement.

2. 14-day refund, no questions asked

Email us within 14 days of purchase and we'll refund you in full. You don't need a reason, and it doesn't matter how much of the software you've used.

3. If your trip changes

If your trip is cancelled or postponed, email us and we'll refund you in full — even after the 14 days. A pass is bought for one trip; if the trip doesn't happen, you shouldn't be out of pocket. If you'd rather keep it for a later trip, tell us and we'll move it instead.

4. If we messed up

If the software materially failed to do what this page says it does, tell us within 30 days — we'll fix it or refund you in full. Statutory consumer rights in your country (including EU/UK 14-day rights where applicable) are never limited by this policy.

5. How to request a refund

Email hello@trip2kr.com from your purchase email with your order reference (in your receipt). We respond within 2 business days. Approved refunds are processed by Lemon Squeezy back to your original payment method, typically within 5–10 business days depending on your bank.

6. Currency & taxes

Refunds are issued in the currency you paid, including any sales tax/VAT Lemon Squeezy collected. Exchange-rate differences and bank fees on your side are outside our control.

Questions before buying? Email hello@trip2kr.com — we'd rather answer first than refund later. See also our Terms of Service and Privacy Policy.