Refund & Cancellation Policy

Last updated 28 August 2026

The app is free to use right now — paid plans are not yet live. This policy describes how refunds will work for the Smart Pass once paid plans launch. Nothing is being charged today.

Short version: if we haven't started working on your trip, you can get your money back within 14 days — no questions asked. Once real work or third-party bookings have happened, we refund what's fair for the part not delivered.

1. What you're buying

The Smart Pass is a one-time licence to trip2kr's software for a single trip to Korea: trip-planning tools, day-by-day route optimization, saved itineraries, and offline access. Apart from the included consult credits (three 15-minute consults with Smart Pass; late answers are free and the credit is restored), it is software — it does not include admissions, tickets, transport, accommodation, or any service performed by a person. trip2kr is the seller; card and wallet payments are handled by PayPal, and PayPal appears on your card statement.

2. 14-day refund, no questions asked

Email us within 14 days of purchase and we'll refund you in full. You don't need a reason, and it doesn't matter how much of the software you've used.

3. If your trip changes

If your trip is cancelled or postponed, email us and we'll refund you in full — even after the 14 days. A pass is bought for one trip; if the trip doesn't happen, you shouldn't be out of pocket. If you'd rather keep it for a later trip, tell us and we'll move it instead.

4. If we messed up

If the software materially failed to do what this page says it does, tell us within 30 days — we'll fix it or refund you in full. Statutory consumer rights in your country (including EU/UK 14-day rights where applicable) are never limited by this policy.

5. How to request a refund

Email [email protected] from your purchase email with your order reference (in your receipt). We respond within 2 business days. We issue approved refunds ourselves through PayPal, back to your original payment method — typically within 5–10 business days depending on your bank.

6. Currency & taxes

The Smart Pass is priced in US dollars and $29 is the full amount — nothing is added at checkout. Refunds are issued in the same currency you paid. If your card is in another currency, your bank sets the exchange rate; those differences and any bank fees on your side are outside our control.

Questions before buying? Email [email protected] — we'd rather answer first than refund later. See also our Terms of Service and Privacy Policy.