Privacy Policy

Last updated 28 August 2026

🔒 Your travel documents live on your device first. The in-app travel-docs wallet (passport, visa, K-ETA, Q-code) is stored on your phone; when you are signed in, an encrypted-at-rest copy is backed up to your account so you can restore it on a new phone — signed out, documents never leave the device. We never store passport or payment-card numbers in plain text, and you can delete the backup by removing the documents or your account.

1. What we collect

Account info — if you sign in: your email and basic profile (role, travel style you choose).
Requests you send us — messages to support / live chat / Q&A, and booking or concierge requests (e.g. a restaurant, a delivery, a ticket), including details you provide to fulfil them and an email for your receipt.
Location — only when you allow it, and only to power features you ask for (finding places near you, sorting by distance, detecting your airport terminal on arrival). Your location is used in the moment to answer you; to answer you we send your approximate position to our server for that request, and — only as needed for that feature — to our AI provider (Anthropic, rounded to about 1 km), to OpenStreetMap for nearby-place lookups, and to NAVER when you open the in-app map. We do not build a location history and we do not store your precise coordinates on our servers.
AI assistant messages — what you type to the in-app assistant is processed by our AI provider (Anthropic) to generate a reply. We keep short, trimmed records of cases where the assistant answered poorly so we can improve it; we do not store your precise location with them.
Usage data — in-app events (which features you use) and standard technical logs. When you are signed in these events are tied to your account so we can fix what breaks for you; signed out, they are not tied to any identity.
On your device — your travel-docs wallet, language choice, and similar preferences live in your browser/app local storage. Signed in, the docs wallet is additionally backed up to your account (see the note above); everything else stays on the device.

Briefing mailing list. When you request the pre-departure briefing (on our guide pages or the visa checker) we store your email, optional trip date and the source page, and send the briefing plus a short pre-trip email series. Every email includes a one-click unsubscribe, and you can opt out any time.

2. What we do not do

Your passport/visa images are backed up to your account only while you are signed in — never shared with anyone, and deleted when you remove them or your account.
We do not store payment-card or passport numbers in plain text.
We do not track your location in the background or build a location history.
We do not sell your personal data or share it with advertisers.

3. How we use it

To provide and improve the service, to fulfil and confirm the requests you make (including by a human coordinator), to send you receipts and updates about your requests, and to keep the service secure. We do not use your documents for anything beyond your own use in the app.

4. Sharing

We share only what is necessary: with service providers that run the product on our behalf (hosting, database, email delivery, payment processing, and AI text processing by Anthropic) under confidentiality, and with a partner site only when you choose to book there. Affiliate links may pass a standard tracking parameter so partners can attribute a referral — this does not share your personal data with them. We may disclose information if required by law.

5. Cookies & local storage

We use essential local storage (e.g. to keep you signed in, remember your language and your travel-docs wallet) and basic, privacy-respecting analytics. We do not run third-party advertising trackers.

6. Retention & your choices

We keep account and request data only as long as needed for the service or as the law requires. You can clear device-stored data by clearing the app/browser storage, and you can delete your account and data yourself at any time — see trip2kr.com/delete-account, which lists exactly what is erased and what we must keep.

7. International users

trip2kr serves visitors from many countries. By using it you understand your data may be processed in the Republic of Korea and by our service providers. Where local laws (e.g. GDPR) give you additional rights, we honour them.

8. Changes & contact

We will update this policy as trip2kr develops. Questions or requests: trip2kr.com/contact.